FAQ:

GENERAL INFORMATION:

What is Tri-Versa-Global?

→ Tri-Versa Global is a distributor in the promotional industry, offering a wide range of branded promotional items. We help businesses enhance their marketing efforts with high-quality, customized products.

What are promotional products?

→ Promotional products are items branded with your company’s logo or message. They are used to promote your brand, increase recognition, and engage customers. These items can include apparel, bags, keychains, pens, and so much more!

What is a distributor? Why do we need one?

→ As a distributor, we bridge the gap between manufacturers and end users. We offer a wide variety of products, ensure quality, and provide customization services. By working with us, you save time, reduce costs, and get expert support to ensure you receive high-quality products tailored to your needs.

PRODUCT ORDERS

How do I place an order?

→ You can easily place an order by browsing our online catalogue, selecting the items you want, and adding them to your cart. Once you’ve made your selections, click “Check Out” to complete your order. If you have any questions or need assistance, our Account Representatives are here to help.

Can I see product samples before placing an order?

→ Yes, we understand the importance of seeing and feeling a product before committing to a purchase. We can provide samples of most products. Please contact us for more information on how to request samples.

Can I order in quantities smaller or larger than those shown?

→ Typically, the minimum quantity shown is the required minimum. However, if you need a different quantity, please reach out to us. We’ll do our best to accommodate your specific needs.

ARTWORK AND CUSTOMIZATION

What type of artwork do you need?

→ We prefer vector (line-art) files, such as those created in Adobe Illustrator and saved as .ai, .eps, or .pdf formats. Text should be converted to paths/outlines. Raster images are unacceptable for most products and may take time to correct, additional charges may apply for conversion.

Can you help with creating or modifying artwork?

→ Absolutely! Our professional art team can assist with creating or modifying artwork to meet your needs. Additional charges may apply based on the complexity of the work. If you don't have existing artwork, just share your ideas with your Account Representative, and we’ll create it for you.

Where do I send artwork?

→ You can email your artwork directly to your Account Representative. By sending us your artwork, you confirm that you have the right to use and distribute it for imprinting purposes.

SHIPPING AND DELIVERY

What are your shipping times?

→ Shipping times vary depending on the product and customization requirements. Typically, orders are shipped within 2-4 weeks from the approval of the artwork. For a more specific delivery estimate, please contact us.

Do you offer rush services?

→ Yes, we offer rush services for certain products. If you have a tight deadline, contact us to discuss your needs, and we’ll do our best to accommodate your request. Orders requiring faster production times should be clearly designated.

PAYMENT

We accept cheques, Interac e-transfer, EFT, wire, and all major credit cards.

ORDER CHANGES AND CANCELLATIONS

What if I receive more or less than I ordered?

→ If you receive more or fewer items than you ordered, please contact us immediately. We will work with you to resolve any discrepancies as quickly as possible.

Can I cancel or change my order?

→ You can cancel or change your order at any time before it goes into production. Once items have been imprinted with your logo, cancellations are no longer possible. If you need to make changes, contact your Account Representative as soon as possible.

ADDITIONAL ASSISTANCE

Who do I contact if I need help?

→ If you need assistance with our website or have any other questions, please don’t hesitate to contact us. Our team is always here to help!

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